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FAQ's
Where ARE the shopS?
158 Crookes, S10 1UH - we're the pink shop next to Unwrapped & the Hardware shop. We're open MONDAY-Saturday 10am-5pm and Sunday 10am-3pm
KINGS COURT, KING STREET, BAKEWELL, DE45 1DZ- Unfortunately our little shop in bakewell is closed indefinitely.
Can I send something to a friend?
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Of course! Just enter their address instead of yours at checkout, please note we cannot split orders to post to different addresses after you have ordered, please place separate orders
How much is postage?
£3.50 for 24 hour tracked postage anywhere in the uk
How long will it take?
we aim to post next day Monday - Friday, so your order should arrive within 2 days (excluding weekends)
What happens if I haven't recieved my order?
If you haven't received your order within the specified time, please get in touch so that we can track the delivery & give you an update
If you miss your delivery & don't get down to the post office in time to collect (3 weeks) the order will be returned to sender (Cocoa HQ) - at this point we offer to repost the order to you at an additional cost, however it's worth remembering that as these are fresh chocolates, the shelf life will obviously be considerably shortened by the time they (re)arrive.
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